What you鈥檒l do...
We are looking for a Bell Services Intern to join the SLS Barcelona team. Under the guidance of the Front Office Manager, you will be responsible for providing a positive first and last impression to guests as they arrive and leave the hotel, assisting with their luggage and valet parking, as well as other requests as needed upon arrival and departure.
You will:
Greet arriving guests warmly and escort them to their rooms while assisting with luggage.
Provide incoming guests with key hotel information (storage, restaurant hours, events, emergency exits) en route to their room.
Orient guests in their rooms on telephone use, room charging, HVAC, laundry, keycards, and room directory.
Manage all valet parking needs, including safe vehicle handling and prompt retrieval.
Assist with check-out luggage collection and transport coordination.
Offer general hotel and local information/directions when Front Desk is unavailable.
Maintain a visible, welcoming presence in the lobby as a brand ambassador.
Promote hotel facilities, functions, and resort activities to enhance guest experience.
Keep lobby, valet, and bell areas neat, clean, and organized for guests and colleagues.
Support Front Office team by responding promptly to guest requests and coordinating as needed.