The Executive Housekeeper is responsible for leading and managing all housekeeping operations, ensuring the highest standards of cleanliness, presentation, and guest experience. This role is crucial during pre-opening to set up operational systems, service standards, and a culture of excellence that embodies the brand’s personality.
What you’ll do…
Pre-Opening Responsibilities
Develop and implement housekeeping procedures, SOPs, and service standards aligned with Morgans Originals’ brand values.
Recruit, train, and mentor the housekeeping team to ensure readiness for pre-opening and operational launch.
Establish cleaning schedules, inventory control systems, and reporting structures.
Collaborate with design and pre-opening teams to ensure guest rooms, public areas, and back-of-house spaces are prepared to brand standards.
Set up environmentally sustainable housekeeping practices from day one.
Operational Responsibilities
Oversee daily housekeeping operations, including guest rooms, public areas, laundry, and back-of-house facilities.
Ensure cleanliness, presentation, and organization exceed guest expectations.
Monitor team performance, scheduling, and departmental budgets to optimize efficiency and productivity.
Manage inventory of cleaning supplies, linen, and amenities, ensuring cost control and minimal waste.
Respond promptly to guest requests, complaints, and service recovery situations.
Team Leadership
Lead, inspire, and develop the housekeeping team, promoting a culture of pride, accountability, and continuous improvement.
Conduct regular training, coaching, and performance reviews to enhance team skills and engagement.
Encourage creativity, initiative, and proactive problem-solving among team members.
Brand & Culture Contribution
Act as a brand ambassador, ensuring housekeeping operations reflect Portaluna’s style, personality, and standards.
Collaborate with other departments to enhance guest experience and maintain operational excellence.
Foster an inclusive, collaborative, and positive team environment.
Promote sustainability and responsible business practices in housekeeping operations.