At Rixos Phu Quoc, our Food and Beverage Outlets are fast-paced, guest-focused, and built on strong operational discipline. We are looking for an Outlet Supervisor who leads from the floor, supports the team, and ensures service standards are delivered consistently, every shift.
This role is ideal for an experienced Supervisor with front-line leadership within a luxury hotel environment ready to take on a high volume operation.
What you鈥檒l be doing
Support the efficient daily operation of the Outlet in line with the established concept and service standards.
Ensure all operating procedures and service standards outlined in the Departmental Operations Manual are followed.
Be present on the floor throughout service, supporting the team and assisting during busy periods.
Assign duties to team members and monitor performance on a regular basis.
Conduct daily pre-shift briefings covering preparation, service standards, and menu highlights.
Liaise closely with the Kitchen and Beverage teams to ensure smooth daily operations and consistent quality.
Handle guest complaints, requests, and enquiries professionally and promptly.
Build rapport with guests to ensure a positive and memorable dining experience.
Ensure cashiering procedures are followed correctly at all times.
Maintain cleanliness and organisation of both front-of-house and back-of-house areas.
Coordinate with Housekeeping and Stewarding to ensure cleaning schedules are followed.
Assist with stock control, requisitioning, storage, and careful use of operating equipment and supplies.