Fairmont Mount Kenya Safari Club has been consistently ranked among the world鈥檚 finest, earning a spot on the 2024 Travel + Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Cond茅 Nast Traveler as one of Africa鈥檚 top destinations. In addition, the hotel has been honored as Africa鈥檚 Leading Hotel by the World Travel Awards for the fourth consecutive year, most recently in 2025.
The main responsibility of the Supervisor is to be involved in day-to-day operations, ensuring that all standard procedures, rules and regulations, the quality of service and the sequence of service are highly implemented and emphasized by the colleagues. He/She facilitates all guest needs and expectations in by providing exceptional service.
Key Responsibilities
- Maintaining banquets' cleanliness as well as ensuring all maintenance needs are looked after.
- Schedules Guest Reservations and arranges for private functions or special parties.
- Conduct shift briefing
- Ensure that Banquets maintains high-quality service standards
- Performs daily checks on staffing level, quality control, and maintenance.
- Ensure that the unique services of Banquets are well maintained e.g., by doing table checks
- Updating the Communication Board
- Follows Occupational Health & Safety regulations
- Reports suspicious people, parcels, and behaviors to Security
- Control stocks for daily use in the restaurant to ensure the service requirements of the Cascades/Bridges are met
- Control breakage, waste and spoilage.
- Supervises, coordinates and gives directions to the entire Team of Colleagues in very efficient and correct manner.
- Promote good relationship to the guests and Colleagues.