We are seeking a professional and customer-focused Front Office Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and efficient environment, ensuring a memorable stay for all visitors.
- Greet and register guests, providing a warm and professional welcome
- Perform check-in and check-out procedures accurately and efficiently
- Handle guest inquiries and requests promptly and courteously
- Manage reservations and room assignments using hotel management software
- Process payments and maintain accurate financial records
- Assist with currency exchange and safety deposit box services
- Collaborate with other departments to ensure guest satisfaction
- Promote hotel services and local attractions to enhance guest experience
- Address and resolve guest complaints in a timely and professional manner
- Maintain a clean and organized front desk area
- Ensure compliance with hotel policies and safety procedures
- Assist with night audit duties when assigned to evening shifts