Key Responsibilities
As our full time Guest Experience Executive, you'll join a passionate Front Office team where you'll primarily:
Deliver a warm, personalised arrival and departure experience, with a strong focus on VIP, loyalty, long-stay and special-occasion guests.
Act as the primary lobby host, managing guest flow, directing guests appropriately, maintaining lobby presentation, and ensuring a safe, calm and professional environment at all times.
Coordinate pre-arrival communication, special requests and Guest of the Day recognition, ensuring guest profiles are accurate and up to date.
Maintain daily awareness of VIP and loyalty movements, working closely with all departments to ensure seamless recognition and service delivery.
Handle guest enquiries, feedback and complaints professionally, supporting service recovery and guest satisfaction.
Liaise closely with operational teams to communicate guest movements, requests and activities across the hotel.
Provide concierge-style assistance including luggage support, transport, dining reservations and local recommendations.
Support quality initiatives, guest satisfaction reviews and service performance outcomes.
Represent Accor as a brand ambassador through professional presentation and promotion of hotel facilities and services.