Front Office Manager (Saudi National)

The Role

As Front Office Manager, you are the first voice and final memory of the Faena Wadi Safar experience. You set the emotional tone of the house—where every arrival feels intentional, every farewell sincere, and every interaction grounded in grace.

Leading the Front Office, Guest Services, and Arrival Experience, you will transform operational excellence into lived hospitality—balancing precision with warmth, and structure with soul. As a Saudi National, you embody the spirit of place, welcoming guests with cultural fluency and authentic generosity.

What You Will Create

The Art of Arrival

• Design and deliver arrival and departure rituals that feel seamless, personal, and unhurried—where guests are received not as transactions, but as invited participants in the Faena world.

Pre-Opening with Purpose

• Support the pre-opening journey by shaping Front Office systems, workflows, and teams—ensuring readiness that feels composed rather than rehearsed.

Presence-Led Service

• Lead from the floor with calm confidence—anticipating needs, resolving moments with discretion, and ensuring service feels intuitive rather than procedural.

A House of Hosts

• Build, coach, and inspire a Front Office team that embodies elegance, emotional intelligence, and cultural pride—developing Saudi talent through mentorship and example.

Precision Behind the Poetry

• Ensure flawless execution of systems, billing integrity, guest profiles, and service recovery—protecting the trust that underpins luxury hospitality.

Collaboration & Rhythm

• Partner closely with Housekeeping, Butler Services, Security, and Guest Experience teams to ensure the hotel moves as one—graceful, aligned, and alive.