The Role
As Front Office Manager, you are the first voice and final memory of the Faena Wadi Safar experience. You set the emotional tone of the house鈥攚here every arrival feels intentional, every farewell sincere, and every interaction grounded in grace.
Leading the Front Office, Guest Services, and Arrival Experience, you will transform operational excellence into lived hospitality鈥攂alancing precision with warmth, and structure with soul. As a Saudi National, you embody the spirit of place, welcoming guests with cultural fluency and authentic generosity.
What You Will Create
The Art of Arrival
- Design and deliver arrival and departure rituals that feel seamless, personal, and unhurried鈥攚here guests are received not as transactions, but as invited participants in the Faena world.
Pre-Opening with Purpose
- Support the pre-opening journey by shaping Front Office systems, workflows, and teams鈥攅nsuring readiness that feels composed rather than rehearsed.
Presence-Led Service
- Lead from the floor with calm confidence鈥攁nticipating needs, resolving moments with discretion, and ensuring service feels intuitive rather than procedural.
A House of Hosts
- Build, coach, and inspire a Front Office team that embodies elegance, emotional intelligence, and cultural pride鈥攄eveloping Saudi talent through mentorship and example.
Precision Behind the Poetry
- Ensure flawless execution of systems, billing integrity, guest profiles, and service recovery鈥攑rotecting the trust that underpins luxury hospitality.
Collaboration & Rhythm
- Partner closely with Housekeeping, Butler Services, Security, and Guest Experience teams to ensure the hotel moves as one鈥攇raceful, aligned, and alive.