馃悧
Boar Signal
Jobs
Companies
Pricing
Guest Service Agent (Mandarin Speaking) at AccorHotel | Boar Signal
Home
/
Jobs
/
AccorHotel
/
Guest Service Agent (Mandarin Speaking)
AccorHotel
路
Other
Guest Service Agent (Mandarin Speaking)
馃搵 Share
Apply
Apply
馃搷 Mercure Kooddoo, Gaafu Alifu, Maldives
On-site
Full-time
Entry Level
Posted 2/2/2026
via smartrecruiters
react
go
ai
Job Description
Manage day-to-day operations of Front Office Department service.
Must reflect Mercure Mission and Vision Statement in following the general procedures directives of the company.
Taking care of guests on arrival, during their stay, at departure and providing guest services at the reception as and when required.
To liaise with all departments to ensure high standard of service to Guests.
To establish and maintain effective employee relations.
To ensure that any orders or decisions taken by the FOM or superior are strictly followed up.
Able to assist the Arrival & Departure luggage to ensure operation is smooth.
To react to all daily operating problems and complaints rose and to offer solutions and to report them to the Duty Manager.
To maintain effective and cordial Guests relations and to take the initiative to achieve service excellence.
Ensures that all guests are welcomed as per the Mercure standard.
To converse with guests whenever possible to obtain feedback and suggestion for improvement.
Welcome guests as per the department standards.
Promote hotel services to guests, and up selling for room or other service.
Responsible and accountable for cash float.
Communicate with housekeeping, bar and other departments regarding guest services.
Enforces the compliance of all Front Office procedures on a daily basis.
Making sure all the departure payments are collected before the guests departs from the resort.
Making sure hotel link all the points is well understood to assist and settle the charges. (Booking with points, Earn Points, Spa reward points etc.
To attend and contribute to all meetings, Departmental, Hotel training as scheduled, and other related activities.
Flexibility to respond to a variety of different work situations and ability to work on your own.
Check In and Check Out Process, including billing guests
Process all incoming and outgoing calls accurately and courteously
About AccorHotel
AccorHotel
https://careers.smartrecruiters.com/AccorHotel
Similar Jobs
AccorHotel
Director, Event Operations (Banquets) - 12 month contract
馃搷 Calgary, AB, Canada
AccorHotel
Spa Esthetician
馃搷 New York, NY, United States
Home Instead
Care Assistant
馃搷 London Borough of Hammersmith and Fulham, England, United Kingdom
Dungarvin
Supportive Housing Case Manager / ** Up to $1000 Retention Bonus **
馃搷 Spokane, WA, United States
Apply for this position