As Front Desk Agent at Fairmont Sonoma Mission Inn and Spa, you will be the first point of contact for our valued guests, creating a warm and welcoming experience from the moment they arrive. If you have a passion for hospitality, excellent communication skills, and a dedication to delivering exceptional service, this could be the perfect role for you!
include the following:
- Warmly and professionally greet and welcome guests
- Efficiently handle check-in and check-out procedures, maintaining accuracy and attention to detail
- Knowledgeable of resort facilities, services and hours of operations
- Knowledgeable of all guestrooms and suites
- Promptly respond to guest inquiries and requests, providing information about hotel facilities, services, and local activities
- Provide accurate information and remain courteous during all guest interactions
- Promote our loyalty program
- Promote hotel facilities, looking for opportunities to enhance a guest’s stay through upselling
- Perform cashier audit completely and accurately.
- Cash handling activity and house bank agreement.
- Familiar with daily events, times and locations within the hotel
- Work closely and efficiently with Valet/Parking and Housekeeping to ensure smooth arrival and departure of guests.
- Maintain a clean and professional attire, and be well groomed in accordance with SMI policies.
- Be punctual and have excellent attendance.
- Maintain a safe working environment and follow safety policies and procedures.
- Follow departmental procedures, policies and service standards
- All other duties as assigned by your direct supervisors
Current hourly rate of $27.00