To ensure customer satisfaction by offering the highest caliber service to the hotel guest on arrival and departure and throughout the length of the guests stay.
- To report for duty on time with a professional appearance and clean appropriate uniform with all the tools needed to start your shift.
- Greet all guests with a smile and an appropriate hospitality greeting.
- To be on your post in the lobby at all times ready to greet and offer assistance to all guests.
- To provide luggage assistance upon arrival, and departure to and from the guestroom or to locations specified by the guest within the perimeter of the hotel. (train station, parking garage, airport express bus, valet, front door)
- To know the check in and check out Procedures.
- To know the hotels outlet hours.
- Once in guest鈥檚 room provide information on hotel facilities, meeting functions, dining facilities, local transportation alternatives, and local visitor and tourist attractions.
- Strict adherence to all Fairmont and LQA service standards in Bell-person check-in & out policy.
- Provide luggage storage for guests in one of our three storage areas.
- Main checkroom: Located on the East Side of the building beside the east bank of guest elevators.
- Lockup: For valuables like Laptops and electrical equipment.
- Bell Captains Closet
- To do room changes and other miscellaneous services and deliveries as requested by the captain on duty in a timely and efficient manner.
- Conduct designated deliveries to guestrooms: messages, facsimiles, parcels, packages, envelopes, newspapers, shoes, keys, and/or other items requested.
- Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior to GSM and hotel security services.
- Assist in fire alarms by fulfilling duties as outlines in the hotel fire response manual.
- Awareness and acknowledgment of all our Accor Live Limitless Members