Under the general guidance and direction of the Hotel Manager, the Restaurant General Manager of Gigi Rigolatto is the strategic and operational leader of the restaurant, responsible for delivering exceptional guest experiences while driving financial performance, team engagement, and brand standards. This role oversees all front-of-house operations, partners closely with culinary leadership, and ensures the restaurant operates with precision, warmth, and consistency at every touchpoint.
What you'll do...
- Establish, monitor, and manage budgeted revenue and net operating income, ensuring the budgeting process is accurate and efficient.
- Develop and implement action plans, providing guidance and support to the restaurant/bar/outlet teams to achieve or exceed budgeted revenue and net operating income targets.
- Ensure adherence to labor and expense guidelines to maintain budgeted costs and optimize profitability.
- Institute and oversee service and product upgrades to maintain the restaurant's competitive edge in the market.
- Lead and manage all F&B team members, providing effective supervision and fostering a positive work environment – inspiring and motivating your team every step of the way.
- Select, train, and develop all restaurant staff, exercising discretion in hiring, performance reviews, disciplinary actions, and terminations in line with company policies.
- Develop and enforce restaurant-specific policies and Standard Operating Procedures (SOPs), including health and safety procedures and training programs.
- Promote exceptional guest satisfaction across all restaurant operations and implement guest recognition programs to encourage loyalty.
- Foster a strong community presence by re-establishing the restaurant's identity locally and building connections with the neighborhood.
- Stay focused on achieving brand goals and ensure restaurant operations align with these objectives.
- Collaborate regularly with hotel leadership teams to ensure seamless and efficient restaurant operations.
- Liaise with the head office teams to align on brand standards, trends, and direction, while building strong partnerships with brand and corporate stakeholders.
- Prepare and submit required reports on time, including payroll, revenue, team member schedules, and quarterly action plans.
- Conduct regular department meetings to discuss goals, performance, and improvement strategies.
- Participate in long-term planning and contribute to ongoing initiatives that promote continuous improvement within the restaurant.
- Ensure compliance with all relevant local liquor laws, health and sanitation regulations, and other legal requirements related to food and beverage operations.
- Monitor and manage divisional matters related to employment laws, ensuring compliance with federal, state, and local regulations.
- We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for everyone on the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service.