This position represents the first point of contact with guests and handles all stages of a guest鈥檚 stay. Behaves and acts in an exemplary fashion, embodying the brand mindset. Responsible for the Pullman promise of proximity and sociability. Welcomes, provides updates and information for guests and visitors. Recommends the hotel's range of services on offer. Together with the Assistant Front Office Manager, is jointly responsible for welcoming and taking care of guests and contributes to guest satisfaction at all times by providing high quality services throughout their stay.