Scope of Position:
Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Assistant Housekeeping Manager will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.
Responsibilities:
- Consistently offer professional, friendly and engaging service
- Supervise the day-to-day operation of the department to ensure service standards are followed.
- Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met.
- Oversees operation of Laundry/Valet and Uniform Room.
- Monitor labour costs while ensuring effective scheduling and department productivity.
- Assist with preventative maintenance programs while working with the Chief Engineer
- Address guest concerns and react quickly; logging and notifying proper departments as required.
- Manage the departmental budget in a fiscally responsible manner.
- Ensure effective communication, including coaching and performance management.
- Act as the department trainer ensuring that all employees are trained and follow LQA standards consistently.
- Works with the Executive Housekeeper on all remodelling and renovation projects. Carries out his/her specific decorating program and is responsible for keeping the design intact.
- Generate regular stock reports, manage inventory, and conduct forecasting to ensure adequate supplies within budget limits.
- Maintain and track operational budgets, ensuring that housekeeping costs are in line with financial goals.
- Track and manage stock levels, ordering supplies as needed to avoid shortages while staying within budget guidelines.
- Prepare detailed budget forecasts for housekeeping and laundry needs, working in collaboration with the Executive Housekeeper to ensure financial alignment.
- Provide monthly and quarterly reports on inventory usage, forecast adjustments, and budget adherence.
- Process invoices accurately and efficiently, ensuring all payments are aligned with budget expectations.
- Attend regularly scheduled departmental meetings.
- Follow departmental policies and procedures.
- Report necessary maintenance items.
- Follow all safety and sanitation policies.
- Participate in the Duty Manager program.