The Concierge is the ultimate ambassador for a luxury hotel. It is their responsibility and honor to ensure all guests have the best experience possible at their hotel and that all of their expectations are fulfilled. They must be skilled at offering sincere advice, accurate information and assist in booking and facilitating any and all activities and requests within moral reason.
- Regulate and maintain positive and strong relationships with quality vendors committed to providing their guests with the highest level of service and value.
- Share information with arriving guests and all colleagues, so all are equally aware of current events, road conditions and services available, etc.
- Organize and maintain the lobby wine tasting calendar is a way that is fair to all partners and featured vendors.
- Ensure communication is maintained by all team members.
- Actively research new vendors, restaurants and services to ensure the hotel is offering the best recommendations and services possible.
- Must be able to provide engaging service and personalized recommendations based on each guest鈥檚 individual needs.
- Must be knowledgeable about all aspects of the local area and able to accurately answer questions about attractions and things to do.
- Able to answer the telephone in a professional manner and assist guests with any questions, directions, requests and needs.
- Coordinate all guest requests for special arrangements and/or services in a courteous and efficient manner.
- One must be familiar with local business services (retail, couriers, salons, cleaners, etc.), transportation (chauffer, guide/host services, group tours, taxi鈥檚, shuttles, car rentals, biking, cruises, ferries, etc.), local restaurants, night life, activities (theatres, galleries, gyms, tours, etc.), venues (wineries, theatres, arenas, etc.), locales (hospitals, churches, beaches, shopping stores, etc.) and special events.