Fairmont Jasper Park Lodge is embarking on an exciting transformation as we reposition our iconic mountain resort through a multi-phase renovation cycle. This is a once-in-a-career opportunity to help redefine a world-class destination, blending nature, luxury, and heritage into a reimagined guest experience.
Reporting to the Director of Golf Operations, with a dotted line to the Director of Sales & Marketing, the Golf Group Sales Coordinator to support the seamless execution of golf groups and tournaments. This role is essential in growing revenue on the books, enhancing guest experience, and supporting curated tournaments and group experiences that stimulate incremental demand.
If you thrive in a fast-paced, operational environment, enjoy cross-department collaboration, and take pride in delivering flawless experiences on the course, we鈥檇 love to hear from you.
What You鈥檒l Be Doing:
Golf Group Sales & Tournament Coordination
- Coordinate all golf-related logistics for contracted group business, including tee-time planning, tee-sheet management, pairings, scoring formats, signage, cart staging, and on-course activations
- Act as the primary on-site contact for golf groups and tournaments, ensuring a seamless and luxury-aligned guest experience
- Prepare and distribute detailed group resumes and Banquet Event Orders to all hotel departments including Golf Operations, Sales & Catering, Events, Food & Beverage, and Front Office
- Support the execution of corporate golf days, golf media tours, incentive programs, charity tournaments, and group experiences
Event Execution & Guest Experience
- Coordinate day-of tournament and group logistics including registration flow, scoring support, prize tables, sponsor activations, and VIP handling
- Anticipate and resolve operational challenges in real time, escalating appropriately to ensure service recovery and guest satisfaction
- Ensure all group and tournament experiences align with Fairmont service standards and luxury brand expectations
Revenue Enablement & Optimization
- Identify and support approved upsell opportunities (e.g., food & beverage experiences, corporate branded merchandise sales, lessons, activations) in collaboration with Golf Operations and Food & Beverage
- Proactively identify and prospect opportunities for new golf group and tournament revenue that does not include guest rooms, particularly during shoulder seasons (e.g., local corporate golf days, charity tournaments, hosted experiences, leagues), and collaborate with Sales to advance viable opportunities
- Provide post-event recaps and operational insights to support repeat business and continuous improvement
- Support revenue optimization by ensuring accurate execution of contracted inclusions, minimum spends, and service commitments
- Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
- Foster an inclusive environment where every individual feels valued and respected
- Other duties as assigned