Front Office Overnight Manager 

We are seeking a dedicated and enthusiastic Front Office Overnight Manager to join our dynamic team. This is a key role that ensures smooth overnight operations, delivering exceptional guest experiences and supporting various hotel functions.

• Provide warm and professional service to all guests during the overnight shift.
• Assist with check-ins, check-outs, and other front desk operations.
• Handle guest inquiries, requests, and concerns efficiently.
• Conduct night audit duties, including reconciling daily transactions.
• Maintain security standards and perform regular safety checks.
• Support other departments as needed to ensure seamless operations.

• Manage late arrivals and early departures with polished, efficient check‑in and check‑out service

  • Handle all guest inquiries by phone, email, and in person, ensuring warm, personalized service even during quiet hours

  • Provide concierge‑style assistance such as directions, transportation coordination, and local recommendations

  • Resolve guest concerns with calm professionalism, escalating only when necessary

•  Night Audit and Financial Accuracy

  • Reconcile daily transactions from all outlets and departments

  • Balance room revenue, payments, and folios with high attention to detail

  • Prepare morning reports for leadership, accounting, and operations teams

  • Verify rates, adjustments, and postings to ensure accuracy before the next business day begins

• Lobby and Property Oversight

  • Monitor lobby activity to maintain a safe, quiet, and welcoming environment

  • Support security protocols, including key control, emergency procedures, and incident reporting

  • Coordinate with overnight housekeeping and engineering for urgent guest needs or room issues

  • Ensure front desk areas remain clean, organized, and guest‑ready for the morning shift

• Administrative and System Responsibilities

  • Manage reservations and room assignments with accuracy and awareness of VIPs, preferences, and special requests

  • Update guest profiles to reflect preferences and service notes

  • Run system backups or scheduled PMS tasks required during overnight hours

  • Prepare materials for the next day’s arrivals, including key packets and amenity lists