Chef Concierge
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
- Assign sufficient manning to cater for daily operational needs
- Planning of VIPs and limousine movement for arrivals and departures and ensuring operational efficiency
- Ensure smooth running of Lobby Greeter lobby duties in particular during heavy check-in/out of groups arrival/departure and functions/events in hotels
- Handle guest issues when needed
- Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue
- Plan and review rosters to ensure productivity goals are met
- Ensure LQA service standards are in practice as set by the hotel at all times
- Conduct audit checks on colleague鈥檚 service standards and ensure compliance with hotel standards
- Have Lobby/Driveway presence to ensure operations are in order, guests assistance required is rendered accordingly and colleague鈥檚 service standards are met
- Consistently offer professional, engaging and friendly service
- Lead a Heartist庐 approach to guest experience/service with the team
- Be part and take an active role in the Singapore Society of the Golden Keys
- Planning, reviewing, training, monitoring, evaluation and counseling of employees
- Counseling and disciplinary action for colleagues non-compliance with procedures and behavior
- Attend any department and operational meetings
- Handling and investigation of guest requests/complaints
- Ensure grooming standard set by the hotel at all times
- Ensure work areas are adequately stocked and inventory properly recorded and maintain good housekeeping of work areas
- Efficient usage and upkeep of communication tools and equipment to enhance productivity of workflow
- Ensure department compliance with safety and security procedures at all times
- Handle all telephone enquiries and requests and ensure timely completion of pick-up and/or delivery service