Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
- Report for duty as per schedule in roster and be in attendance for the daily 15 minutes pre and post shift briefing
- Don essential company issued equipment such as Mobitalk, Bluetooth device, torchlight and pocket mask during duty
- Be in-charge of the Hotel Security Control Room as well as for the day to day operations
- Ensure all official security documents are handled accurately in accordance to SOP
- Manage access points as assigned to ensure all entries are authorized
- Maintain keen vigilance at the pass counters where colleagues, part-timers, casual labors, vendors, contractors, and visitors check in
- Manage the Visitor Management System for visitors, contractors, and vendors
- Manage the Casual labor system for casual labors and part-timers
- Monitor CCTV coverage within the hotel property and highlight any issues observed
- Perform static lobby / convention Centre coverage and duty
- Perform roving security and safety clocking patrol within and around the hotel premises
- Perform enforcement tasks as assigned and be at deployment as per deployment schedule
- Ensure security system are in working order, and if not, to highlight to Assistant Security
- Manager and collaborate to raise maintenance reports
- Coordinate Night Transport for colleagues
- Respond to all security, safety and medical emergencies as soon as possible where assistance is required
- Be part of the Hotel Emergency Action Team (HEAT Team) / Company Emergency Response Team (CERT Team) to respond to emergencies
- Conduct inventory checks of keys and passes
- Handle Loss & Found findings, reports and inquiries
- Provide lift control and VIP
- Perform First Aid/CPR/AED if required
- Respond to and resolve safe box issues without delay
- Respond to and resolve door lock issues without delay
- Conduct crowd control and ushering duties
- Gather and document information and facts upon responding to security, safety and medical emergencies
- Perform any other tasks as assigned by the management of the hotel
- Manage and address all alarms on the Fire & Life Saving System (FPLS) as per SOP
- Manage and address all alarms on the duress and emergency systems
- In-depth knowledge of CCTV system for preliminary investigation and training purposes
- Plan and deploy security personnel within the team and shift
- Plan and deploy coverage for all access points as assigned to ensure no unauthorized entry / prohibited articles
- Check security personnel are at the deployment hourly for situational report
- Guide Security personnel to adhere to operating procedures
- Cover Security personnel duty during breaks or as and when required
- Conduct preliminary investigations such as key reading, CCTV review, interview and ground surveillance
- Update the Security Department of incidents within 2 hours of occurrence via official mobile application group (Synopsis)
- Create Incident Report (HIR), Glitch Report, and record in Daily Occurrence Summary for all incidents
- Ensure all handing over and taking over security documents / equipment are in order and in accordance to SOP
- Participate in all security, safety and medical training and exercises
- Ensure accountability of Visitor, Contractor, Casual Labor, Part-time passes
- Ensure accountability of all hotel keys (physical / electronic) in the key press and ensure records are in order
- Ensure Fire & Life Saving System (FPLS) is online and address all alarms immediately
- Dispatch HEAT / CERT to location of alarm as soon as alarm is activated
- Check Know cross system during duty for any jobs dispatched to Security Department
- Report any non-compliance / non-performance of security personnel to Assistant Security Manager
- Liaise with vendors for follow-up on rectification of equipment
- Address any other tasks instructed by Assistant Security Manager / Director of Security
- Collate reports (HIR), record statements, interview eyewitnesses and perform onsite investigation and involve the Authorities, if necessary
- Assist colleague in handling of unusual guests or colleagues’ problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, colleague or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbances, power or elevator failures, medical assistance and natural disasters
- Familiarized and handle the Saflok system (RFID key cards)
- Notify Security Managers and Hotel Duty Managers (when necessary) of any discrepancies or emergency crisis occurred within the hotel premises. Manage all emergency personnel in response to such crisis
- Train and guide new security officers on security operations, equipment, SOPs and hotel policies
- Continue to train, retrain and guide security officers on new security operations and hotel policies
- Disseminate all information by the Management to the Security Officers
- Make recommendations and/or administers disciplinary actions as and when required
- Encourage and motivate team members in the absence of the managers
- Disciplinary action will be taken as well on continuous non performer
- Select, train, schedule, discipline and direct security colleagues in all aspects of security and safety policies and procedures e.g. operations of surveillance equipment, report writing, record keeping, etc.
- Keep abreast of developments within the hotel and community as they relate to security as well as act as a liaison with local law-enforcement agencies
- Remain informed of current local laws and regulations as they relate to the hotel, particularly in the area of guests, patrons and colleagues’ rights
- Take charge of team buildings or department meetings
- Collect information pertaining to internal or criminal investigations
- Statement taking
- Handle and cultivate informants
- Integrity Operations