You will be responsible for all event and group enquiries and bookings within the hotel. Your responsibilities will include, but are not limited to the following:
- Respond proactively to sales opportunities to effectively manage all leads via phone, email, website and walk in clients.
- Provide detailed conference, event and group proposals and contracts accurately in a timely manner.
- Liaising with event and group organisers to establish day to day needs and special requirements.
- Compilation of event orders, floor plans and other documents required for the smooth running of all groups.
- Communicating with staff to ensure all function rooms are set up as per function sheets.
- Assist the Food and Beverages Manager in the follow up of all guest comments, requests and complaints.
- Managing rooming list and accommodation inventory in conjunction with the group requirements.
- Liaising with Front Office and Housekeeping to ensuring accurate accommodation requirements.
- Preparation of accounts including but not limited to deposits and final group invoice payments.
- Prompt organisation of site inspections and famils for prospective and current clients.
- Conduct weekly briefing handover meetings.
- Managing equipment needs and all equipment is in full working order at all times.