We're looking for a detail-oriented and collaborative IT Coordinator to join our growing technology team in Cairo, Egypt. In this role, you'll serve as a key support resource, ensuring our organization's IT infrastructure runs smoothly and efficiently. As an IT Coordinator, you'll be the bridge between our technical team and end-users, providing responsive support, coordinating IT initiatives, and maintaining our systems with precision and professionalism. If you're passionate about technology, thrive in a collaborative environment, and enjoy helping others solve technical challenges, we'd love to hear from you.
- Provide first-level technical support to end-users via phone, email, and in-person, troubleshooting hardware, software, and connectivity issues in a professional and friendly manner
- Log, track, and prioritize IT support requests using ticketing systems, ensuring timely resolution and clear communication with users throughout the process
- Assist with the installation, configuration, and maintenance of computer hardware, peripherals, and software applications across the organization
- Coordinate IT onboarding and offboarding processes for new and departing employees, ensuring systems access and equipment are properly managed
- Maintain accurate documentation of IT assets, inventory, and system configurations, supporting analytical decision-making and compliance requirements
- Perform routine system maintenance tasks, including software updates, patches, and security protocols, to ensure optimal performance and data protection
- Support the coordination of IT projects and initiatives, working collaboratively with team members to meet organizational goals and timelines
- Assist in network monitoring and basic troubleshooting to identify and resolve connectivity issues efficiently
- Provide user training and guidance on IT systems, software applications, and best practices to enhance organizational capability
- Prepare detailed reports on IT support activities, system performance, and recommendations for process improvements
- Maintain a customer-focused approach, ensuring all interactions reflect our commitment to service excellence and user satisfaction
- Adhere to IT security policies and procedures, promoting a culture of data protection and compliance across the organization
- Support special IT initiatives, system upgrades, or organizational technology projects as assigned
- Other duties as assigned to support the IT department's mission and organizational objectives