As People & Culture Manager, you will drive the continual improvement of quality across the hotel by partnering with Department Heads on people and operational initiatives, while providing strategic and hands-on leadership across the entire employee lifecycle to continually build capability, enhance performance, and foster a positive Heartist culture. With a strong focus on employee relations, compliance, learning and development and wellbeing, you will act as a trusted advisor while ensuring best-practice People & Culture outcomes across the business.
Key Responsibilities:
Lead and implement the hotel鈥檚 annual People & Culture business plan in line with Accor and regional objectives
Manage all aspects of employee and industrial relations, including grievances, investigations, disciplinary matters, and union interactions
Ensure compliance with Fair Work legislation, National Employment Standards, Modern Awards such as Hospitality Industry General Award (HIGA) and Accor policies
Provide accurate, timely, and practical advice to leaders and team members on all employment matters
Oversee recruitment, onboarding, learning & development, succession planning, and talent reviews
Drive engagement, wellbeing, diversity, equity and inclusion initiatives that strengthen the Heartist spirit
Lead performance management frameworks, including probation reviews, annual reviews, and coaching capability
Oversee payroll compliance, salary and award reviews, and People & Culture reporting metrics
Manage Workers Compensation, WHS compliance, return-to-work programs, and risk management initiatives
Foster a culture of continuous learning through Accor Academy and hotel-based training programs
Act as an Accor ambassador, promoting values, culture, and employer brand internally and externally