Job Title: Boutique Supervisor/Barista
Department: Spa & Wellness
Reports to: Spa & Wellness Director/ Manager
Position Summary
The Boutique Supervisor & Barista Lead is a dual-role position responsible for overseeing daily operations of the hotel boutique and leading coffee shop service. This role ensures exceptional guest experiences, drives retail and beverage sales, maintains brand standards, and supervises area.
Key Responsibilities
Boutique & Retail Operations
- Supervise daily operations of the boutique, ensuring smooth opening and closing procedures
- Deliver a refined, personalized shopping experience aligned with luxury brand standards
- Drive retail sales through upselling, cross-selling, and strong product knowledge
- Maintain visual merchandising standards and product presentation
- Manage inventory, stock replenishment, stock takes, and loss prevention
- Prepare daily sales reports and support monthly retail analysis
- Coordinate with Spa, Front Office, and Marketing teams for promotions and gifting initiatives
Coffee Shop & Barista Leadership
- Lead daily coffee shop operations and ensure consistent beverage quality
- Prepare and serve specialty coffee, espresso-based drinks, and teas to brand standards
- Train and mentor baristas on coffee preparation, service flow, and presentation if needed
- Ensure cleanliness, hygiene, and proper maintenance of coffee equipment
- Monitor coffee shop stock levels and assist with ordering and requisitions
- Recommend beverages and retail items to enhance guest experience and revenue
Requirements & Qualifications
- Minimum 2–3 years of experience in luxury retail, hospitality, or café operations
- Previous supervisory or team leader experience preferred
- Certified or experienced barista with strong coffee knowledge
- Excellent communication, interpersonal, and leadership skills
- Strong sales mindset with attention to detail
- Knowledge of different clothing brand and boutique items
- Experience with POS systems and basic inventory management
- Ability to multitask and work flexible shifts, including weekends and holidays
- Fluent in English; additional languages are an advantage
Guest Experience
- Deliver exceptional, warm, and intuitive service at all times
- Actively engage with guests to understand their needs and recommend suitable products
- Promote boutique items whenever possible
- Ensure are aware the new trends and style in the market
- Handle guest feedback professionally and proactively
- Create a calming, welcoming atmosphere reflective of a luxury spa environment
Operational & Safety
- Ensure cleanliness, hygiene, and proper setup of boutique areas and changing room area
- Monitor equipment condition and report maintenance issues
- Enforce health, safety, and emergency procedures
- To administer emergency first aid, wrap injuries, treat minor chronic disabilities, or refer injured persons to physicians.
- Maintain accurate attendance records and class schedule
Team & Brand Representation
- Work collaboratively with Spa Team, Kids Club, and Recreation Team
- Uphold brand standards, grooming, and professional conduct
- Participate in wellness events, retreats, and special programs
- To promote and maintain a positive working relationship at all times with all the Colleagues in Hotel
- To consistently offer professional, friendly and warm service
- To demonstrate a complete understanding of Hotel Policies Procedures and Service Standards as outlined in the Company.
- Attend daily briefing for better understanding what is really is going on in the Operation.
- To adheres to the hotel policies for not getting involved in illegal activities
- Report any incidents that happens to guest at the attention of the HOD or Supervisor.
- Maintain respect at all time to your Manager and colleagues.
- Respect the Company policies in related to Meal Hours.
- Ensure that personal mobile is not being used during normal shifts at the Hotel.
- Ensures adherence to the Company Code of Ethics
- Ensure to notify your HOD or Supervisor 2 hours prior in case you are sick so that the Operation can be organized promptly.
- Ensure to sign in and out when you resume duty.
- To be ready to assists with services such as handle Food and drinks to our guests during the Operation.
- In eventuality of an Emergency we need to be able to assist with efficiency and take ownership of the situation.
- To be able to able to answer any guest questions related to any boutique items and drinks
- To report on duty punctually, in full uniform according to appearance and grooming standards
Personal Attributes
- Calm, positive, and professional demeanor
- Passion for sales and guest service
- Strong ability to connect with guests from diverse cultures
- Flexible schedule, including weekends and holidays
Health & Safety
- Must maintain current first aid and CPR certification
- Comply with all resort health, safety, and hygiene policies
Experience
- Minimum 2-years’ experience in five-star Hotel in a similar capacity