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馃搷 Mercure Kooddoo, Gaafu Alifu, Maldives
On-site
Full-time
Entry Level
Posted 2/9/2026
via smartrecruiters
go
ai
Job Description
Manage day-to-day operations of Front Office Department service.
Taking care of guests on arrival, during their stay, at departure and providing guest services at the reception as and when required.
To liaise with all departments to ensure high standard of Guest service.
Adherence to decisions taken by the line manager or supervisor and followed up.
Assist with the arrival & departure luggage as required to ensure smooth operations.
Report all daily operational problems and complaints and to offer solutions to report them to the Duty Manager.
To maintain effective and cordial Guests relations and to take the initiative to achieve service excellence.
Ensures that all guests are welcomed as per the Mercure standard.
To converse with guests whenever possible to obtain feedback and suggestion for improvement.
Welcome guests as per the department standards.
Promote hotel services to guests, and up selling for room or other service.
Responsible and accountable for cash float.
Communicate with housekeeping, bar and other departments regarding guest services.
Compliance of all Front Office procedures.
Collected payments from guests during check-in and check-out time.
Making sure hotel link all the points is well understood to assist and settle the charges. (Booking with points, Earn Points, Spa reward points etc.
Attend and contribute to all meetings, Departmental, Hotel training as scheduled, and other related activities.
Flexibility to respond to a variety of different work situations and ability to work on your own.
Check In and Check Out Process (including the billing)
Process all incoming and outgoing calls accurately and courteously
To establish and maintain effective employee relations.
About AccorHotel
AccorHotel
https://careers.smartrecruiters.com/AccorHotel
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