We're looking for a detail-oriented and collaborative IT Coordinator to join our growing technology team in Accra, Ghana. In this role, you'll be the backbone of our IT operations, ensuring smooth day-to-day technology support and coordination across the organization. You'll work closely with both technical teams and end-users, providing efficient solutions and maintaining our IT infrastructure with precision and professionalism.
- Provide first-level technical support and troubleshooting for hardware, software, and network-related issues
- Manage and track IT support requests using ticketing systems, ensuring timely resolution and follow-up
- Coordinate IT equipment procurement, inventory management, and asset tracking
- Assist with user onboarding by setting up accounts, configuring systems, and providing technical orientation
- Monitor and maintain IT systems, ensuring optimal performance and security compliance
- Document IT processes, procedures, and solutions to support knowledge sharing across the organization
- Coordinate with IT vendors and service providers to resolve technical issues and manage service agreements
- Perform routine system maintenance, updates, and backups to ensure data integrity
- Support the implementation of IT policies and security best practices across the organization
- Maintain organized records of IT incidents, resolutions, and system configurations
- Collaborate with team members to identify and implement process improvements
- Respond to user inquiries with empathy and clear communication, ensuring customer satisfaction