The primary function of the Banquet Manager is to assist in all areas of supervision, coordination, training and direction of all personnel for the Banquet Department.
- Approach all encounters with guests and employees in a friendly, service oriented manner
- Maintain regular attendance in compliance with Fairmont Hotels & Resorts standards, as required by scheduling with will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working
- Comply at all times with Fairmont Hotels & Resorts standards and regulations to encourage safe and efficient hotel operations
- Inspect the rooms for assigned functions, making certain that every detail of the set up is done
- Check in servers, assign stations and pre-post function side work duties
- Inspect table place settings, including table linen, china, glass, silverware and condiments for correct placement by set-up crew and to ensure that each element is clean, undamaged and attractive
- Supervise the setting of buffet tables and other food service tables used for catering function
- Supervise the handling, storage and security of all catering service equipment
- See that all scheduled functions take place on time and according to plan
- Contact host in charge of function to introduce him/herself and coordinate any last minute details regarding the function
- Responsible for the department of all servers on the floor and supervise service received by the guests throughout each function assigned
- Supervise clearing and post function clean-up, check servers “out”, making sure that function rooms, aisle and storage areas are clean and equipment is cleaned and properly stored
- Assist Director of Banquets in all departmental administrative duties, i.e. scheduling, payroll, etc.
- Comply with all loss prevention guidelines
- Get accurate count after guests are seated for plating and preparation of guest check
- Responsible for cleanliness and organization of office, work aisles and storage areas
- Write and post work schedules for future functions
- Other duties as required