Job Description

Greeting and checking in/out guests efficiently while verifying registration information and processing payments
Managing reservations, coordinating room bookings, and providing information about rooms, rates, amenities, and local attractions
Handling guest inquiries, complaints, and special requests to ensure a positive experience
Operating the switchboard, answering phone calls, and assisting with administrative tasks such as posting charges and maintaining records
Promoting hotel services, restaurants, and amenities to enhance guest satisfaction and encourage upselling opportunities
Coordinating with housekeeping, maintenance, and other departments to maintain cleanliness, comfort, and safety throughout the property
Following brand standards and company policies to ensure consistent service quality
Manage online, phone and in-person room reservations
Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
Take payment from customers
Respond to guests’ issues and complaints in a friendly, timely manner
Explain local amenities and attractions to guests
Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs

About AccorHotel

AccorHotel