We鈥檙e on the lookout for a confident and motivated Front Office All-Rounder to join our dynamic team at Hotel Woolstore 1888. This is a hybrid Front Office/Food and Beverage role, perfect for someone who enjoys variety, thrives in a boutique hotel environment, and genuinely loves connecting with people.
As a Heartist, you鈥檒l play an important part in the guest journey - welcoming guests at reception, delivering friendly and attentive service in our restaurant and bar, and ensuring every interaction feels personal, effortless, and memorable.
What You鈥檒l Be Doing
- Deliver warm, personalised check-in and check-out experiences that reflect the Handwritten Collection spirit
- Provide exceptional front office service, assisting guests with enquiries, payments, and daily administrative tasks
- Support Food & Beverage operations, including serving food and beverages, engaging with guests, and creating a welcoming atmosphere
- Assist with the coordination and delivery of dining events and functions within our restaurant and bar spaces
- Handle guest requests and resolve concerns with care, confidence, and professionalism
- Maintain strong knowledge of the hotel, dining offerings, and local area to enhance the guest experience
- Support overall hotel operations with versatile support, including phones, emails, and occasional porter duties