Job Description

Supervise and guide Front Office/Guest Service team members in delivering outstanding guest experiences.
Handle check-in, check-out, and guest inquiries efficiently while maintaining a welcoming atmosphere.
Resolve guest concerns promptly and professionally, escalating issues where necessary.
Monitor room allocations, VIP arrangements, and special requests to ensure seamless service.
Train, coach, and motivate team members to uphold Mövenpick service standards.
Coordinate with other departments (Housekeeping, Engineering, F&B) to ensure smooth operations.
Ensure adherence to safety, security, and sustainability practices aligned with Mövenpick BDMS Wellness Resort Bangkok.
Support the implementation of loyalty programs and guest engagement initiatives.

About AccorHotel

AccorHotel