Scope of Position:
As a Waitress you will be responsible to prepare for Food and Beverage service and serves our guests in line with the Food and Beverage concept. As a Waiter/Waitress, you will provide guests with the full experience that encompasses engaging & personalized service from beginning to end of service. Your role is to turn their moments with us into memories by delivering Fairmont`s service promise and the highest level of brand standards and Fairmont service standards.
- Demonstrates brand standards in all interactions.
- To promote and maintain a positive working relationship at all times with all the Colleagues.
- To consistently offer professional, friendly and warm service.
- To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined by the hotel.
- To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way.
- To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs.
- To understand how to operate all the equipment used in the outlet.
- To fully understand and follow the hotel鈥檚 recycling program and procedures.
- To actively participate in all health and safety procedures the entire hotel.
- To follow all of safety and sanitation policies when handling food and beverage.
- Carrying out any miscellaneous duties and responsibilities as requested by your manager pertaining to total quality service delivered in Restaurant.
- Follows Hotel鈥檚 telephone etiquette standards.
- Perform other duties, as and when required.