One of the first faces of the guest arrival, and the last face upon departure, Fairmont Austin guest services is responsible for ensuring each guest receives a Warm Welcome and a Fond Farewell, as well as everything in between. Operationally, we are responsible for the delivery of Guest鈥檚 to their room, luggage, messages and any other items for delivery within the Hotel.
- Ensure that the Lobby and front entrance are kept clean, paying special attention to all glass areas and the main doors as well as anything left behind in the seating areas.
- Ensure that all deliveries for Guests and colleagues are correctly recorded and then delivered to the correct destination in a timely fashion.
- Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Guest Services leaders.
- Undertake the duties and responsibilities of the Doorman, as directed by the Guest Service Manager.
- Ensure all luggage is collected from guestrooms within the standard time.
- Ensure that all luggage is delivered immediately as instructed by Royal Service and placed in the room to the correct standard.
- Handle all Guest property with extreme care.
- To assist with room changes as directed by the Front Office.
- Ensure that all long-term Guest luggage is stored correctly and logged in the correct manner.
- Ensure that guest elevators are only used when is absolutely necessary and when deliveries to guestrooms are of an urgent nature - this will be deemed by the Guest Service Manager.
- To assist in the departmental training of new colleagues.
- Be aware of all functions that are taking place in the hotel and to direct guests to the correct destination.
- Display an attitude of friendliness, courtesy and sincerity to all Guests (both internal and external), making them feel welcome and at ease, using guest names at every given opportunity.
- Be fully aware of all restaurants and services in the Hotel, being knowledgeable of opening times, type of cuisine and dress code.
- Maintain amicable and co-operative working relations with other departments in the Hotel.
- Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
- Be aware of the departmental schedule and to always be on time for duty
What is in it for you:
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and Educational Assistance for further development
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee