Position Summary: This role is pivotal in providing engaging, sincere, personalized service and is one of the first to greet our guests and one of the last to wish them a fond farewell. The Doorman will ensure that all standards, procedures and guest satisfaction objectives are met and exceeded on a consistent basis.
What's in it for you:
- $23.00 per hour
- Employee travel program offering discounted rates in Fairmont鈥檚 and Accor worldwide
- Parking/Commuting Discounts
- Medical, dental, and vision insurance available for all full-time employees and their families. Additional supplemental insurance available. Free base employee only medical insurance
- Paid meal breaks with complimentary meals served in our Staff Dining room
- Learning programs through our Academies
- 401K Retirement plans with a 4% match for all colleagues
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
- Fun, elegant atmosphere with amazing colleagues!
Key Responsibilities:
- To be an ambassador of the hotel, in and outside the workplace.
- To provide a personal service to all the guests, fully aware and following the hotel standards and procedures.
- To ensure that all guests / visitors receive a warm welcome, cordially greeting them, helping them out from their car / taxi, opening the hotel doors for them as well as escorting them to the lobby / reception and wishing them a nice stay.
- To ensure that all guests / visitors receive a fond farewell, cordially greeting them, opening the hotel doors and helping them into their vehicles, as well as bidding them farewell.
- To relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.
- To assist in securing taxis/transportation for guests/visitors.
- To monitor and direct traffic activity of taxis, limousines, buses and other vehicles, ensuring a smooth and efficient flow.
- To ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To handle guest luggage and belongings carefully, to store them safely, avoiding damage or lost.
- To check the cars / taxi for forgotten items and to respect the Lost & Found procedures.
- To ensure uncompromising levels of cleanliness and maintenance of the workplace and to liaise with the housekeeping when necessary.
- To properly use the tools, equipment and stocks and to ask for requisitions accordingly.
- To assist the drivers, valet parking and bell attendants in the daily activity.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To call the supervisor or manager for advice in serious cases or if an approval is required.
- To be fully aware of and to report all guest comments or complaints.
- To be aware of all VIPs visiting or staying in the hotel.
- To ensure a proper use of the telephone etiquette as per Sofitel standards.
- To read and update the logbooks and to ensure a proper handover between the shifts.
- To strictly respect the key handling procedures.
- To respect schedules, terms and deadlines as agreed with the Management.
- To maintain knowledge of scheduled daily arrivals, departures and events or activities.
- To be aware of the hotel rooms and outlet timings and promote the internal activities and events.
- To be updated with the latest administrative, organizational, operational or other changes and news.
- To share daily activity highlights with the supervisor, including internal and external guest opportunities.
- To be entirely flexible and adapt to rotate within the different sub sections of the Guest Services Department.
- To carry out any other reasonable duties as assigned by Management.