1. Cleaning & Presentation of All Suites and Guest Rooms
- Clean, refresh, and service all assigned suites (including specialty suites, corner suites, and signature Roswyn suites) and guest rooms as per luxury brand standards.
- Ensure interiors, furnishings, artwork, soft goods, and d茅cor are handled with care and maintained in perfect condition.
- Replenish all suite amenities, minibar items, guest supplies, and linens according to Roswyn鈥檚 presentation guidelines.
- Maintain impeccable cleanliness in bathrooms, living areas, balconies, corridors, wardrobes, and luggage areas.
- Prepare suites for arrival with thoughtful, lifestyle-driven setups reflecting Morgans Originals brand personality.
- Execute turndown service in suites and rooms as required.
2. Guest Service & Interaction
- Respond promptly to guest requests related to housekeeping, amenities, or preferences.
- Deliver service that is warm, refined, and discreet, upholding guest privacy at all times.
- Support unique guest experiences, including VIP setups, special occasions, and guest personalization.
3. Operational Excellence
- Report maintenance issues, damaged equipment, or discrepancies immediately to the supervisor or Engineering.
- Ensure housekeeping trolleys, suite pantries, and equipment are clean, sanitized, and fully stocked.
- Follow room assignment sheets and complete rooms/suites within expected timelines.
- Handle guest laundry collection and delivery professionally.
4. Safety, Hygiene & Sustainability
- Follow all safety, hygiene, and sanitation guidelines, including safe chemical handling.
- Participate in scheduled deep cleaning of rooms and suites.
- Support Roswyn鈥檚 eco-friendly housekeeping practices, including proper waste segregation and energy-saving habits.
- Ensure compliance with all Morgans Originals housekeeping SOPs.
5. Collaboration & Communication
- Coordinate with Supervisors, Front Office, Laundry, and Engineering for room readiness and guest satisfaction.
- Update room status promptly to avoid delays in guest check-ins.
- Support colleagues and maintain a collaborative, positive work environment.