Hostess

Guest Experience

• Welcome and greet guests with warmth and professionalism, ensuring a positive first impression.
• Manage reservations and seating arrangements to optimize guest satisfaction and outlet efficiency.
• Engage with guests to personalize experiences, answer inquiries, and provide recommendations.
• Handle guest concerns promptly and professionally to maintain loyalty and satisfaction.

Operational Support

• Coordinate with service and culinary teams to ensure smooth guest flow and timely service.
• Maintain cleanliness and organization of the reception and waiting areas.
• Assist in managing guest lists for special events, banquets, and private dining.
• Support outlet managers in daily operations and reporting.

Team Collaboration

• Work closely with F&B staff to deliver seamless service across outlets.
• Support colleagues during peak hours to ensure efficiency and guest satisfaction.
• Participate in training programs to enhance hospitality skills and brand knowledge.

Quality & Compliance

• Uphold hygiene, safety, and sustainability practices in line with hotel policies.
• Ensure compliance with international hospitality standards.
• Maintain consistency across Morgans Originals properties while adapting to Roswyn’s unique identity.