Implement all sales action plans related business (by segment and geographical locations) as outlined in the marketing plan.
Proactively ensures that the hotel target with regards related business are achieved or exceeded and ensures that the overall departmental goals are achieved, which contribute to the marketing budget.
Closely monitor accounts revenue and business production for Corporate / Government accounts.
Attend major travel functions and promotional events (i.e. trade shows) and promotes sales (rooms, catering, and other facilities and services) for the hotel.
Plan sales trips, under the direct approval of the DOSM to major market areas, calling on accounts within the specific market areas.
Report to the DOSM on potential markets needing coverage.
Gathers information of competitors, such as rate, top accounts and production, room, F&B and events, and reports to the DOSM regularly.
Keep updated with client relationships and overall business goals through regular entertainment and some activities.
Meet and welcome some top key accounts, group organizers and VIP guests upon check-in.
Take responsibility to conduct hotel inspection for all walk-ins, meeting groups and contracted clients and plan next step for future follow.
Maintain a high level of exposure for the hotel in major market areas through direct sales, telephone, fax, and written communication.
Obtain feedback from clients and follow through with the necessary actions.
Maintains an active client profile database
Establish and maintain files of major accounts and assist the DOSM in maintaining the accounts management system.
Establish good working relationships with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers).
The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.
Carry out any other reasonable duties and responsibilities as assigned.