Position Summary
The Waiter – In-Charge of Room Amenities is responsible for the preparation, coordination, delivery, and presentation of in-room amenities for hotel guests. This role ensures that all VIP, arrival, honeymoon, birthday, and special occasion amenities are prepared and delivered accurately, timely, and in accordance with hotel standards to enhance the guest experience.
Key Responsibilities
1. Amenity Preparation & Setup
- Prepare and arrange all room amenities according to daily amenity orders and guest profiles.
- Ensure correct setup, presentation, and quality of fruits, chocolates, beverages, and special decorations.
- Check freshness, cleanliness, and quality of all items before delivery.
- Follow portion control and hotel presentation standards.
2. Delivery & Guest Interaction
- Deliver amenities to guest rooms in a timely and professional manner.
- Coordinate with Front Office and Housekeeping to ensure room readiness before delivery.
- Greet guests courteously and explain amenity items when required.
- Handle guest requests or feedback professionally and inform supervisors when necessary.
3. Coordination & Communication
- Coordinate with Kitchen, Pastry, Stewarding, Housekeeping, and Front Office regarding amenity orders.
- Verify daily VIP and special occasion lists.
- Ensure last-minute requests are handled efficiently.
4. Inventory & Cost Control
- Monitor amenity stock levels and inform supervisor for replenishment.
- Ensure proper storage of fruits, beverages, and amenity items.
- Minimize wastage and maintain proper rotation (FIFO).
5. Hygiene & Compliance
- Follow food safety and hygiene standards in line with HACCP procedures.
- Maintain cleanliness of preparation and storage areas.
- Ensure compliance with hotel grooming and uniform standards.
6. Reporting & Documentation
- Maintain amenity logbook or checklist.
- Report discrepancies or missing items immediately.
- Assist in monthly inventory counting when required.