Food and beverage executive

Outlet Operation

• Coordinate opening and closing duties, ensuring all settings meet departmental standards and procedures prior to service
• Supervise junior team members and casual labor, ensuring all assigned tasks are completed on time and according to departmental standards
• Manage restaurant reservations and cancellations in accordance with departmental procedures; reconfirm reservations daily via phone or email
• Take food and beverage orders according to guest requirements and preferences, and deliver services in accordance with departmental standards
• Ensure all food and beverage are served to established service standards and apply necessary food safety and hygiene precautions (HACCP)
• Up-sell and promote food and beverage offers to maximize sales revenue; cross-sell other dining venues when outlet is at capacity
• Handle guest complaints and comments tactfully and efficiently; report any complaints, incidents, or irregularities to management
• Oversee assigned work station activities and outlet operations in the absence of management; assist other F&B outlets during peak times as needed