Reporting to the Concierge and Transport Operations Manager and Assistant Manager, the Concierge and Transport Operations Supervisor is responsible for all aspects of guest service in the daily operations of Swiss么tel鈥檚 Concierge and Transport Operations, ensuring the highest level of guest satisfaction at all times.
MANAGE THE DAILY CONCIERGE OPERATIONS AND OVERSEE THE CONCIERGE, BELL SERVICE, DOORMAN, TRANSPORT and VALET OPERATIONS
Ensure that safe working practices are followed including but not limited to emergency procedures.
Uphold the Accor and Swiss么tel brand standards through proper presentation of hotel and prescribed grooming of Concierge/Bell/Door colleagues at all times.
Uphold and Implement LQA Standards
Guide the Concierge Team with application of all Policies and Procedures and other Concierge/Bell concerns.
Responsible for the section鈥檚 roster, ensuring adequate staffing at all times.
Be familiar with all guest services within the hotel and to ensure that Concierge Team is also adequately furnish with such information.
Be familiar with all daily events and function occurring within the hotel and to effectively communicate this information to all staff on duty.
Ensure that the Concierge, Bell, Valet desks, hotel entrance and lobby kept clean and tidy at all times.