Reporting to our General Manager and with a hands-on approach, you as the Front Office Manager will manage the from office operations across reception, guest relations, telephones and night audit functions, while creating memorable and unique experiences for the guests visiting the Hotel.
We encourage you to bring the ‘real you’ each and every day, and connect with our guests and our people.
You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great benefits. #WeAreHeartists
In this role you will:
- With a hands-on approach, effectively manage the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
- Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
- Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
- Monitor all Very Important People (VIP’s), special guests and their requests to and their needs are met and loyalty is maintained.
- Recruit, manage, train, develop and inspire the Front Office team at all levels and drive employee engagement.
- Develop and implement strategies to minimise team member turnover.
- Work closely with housekeeping and ensuring a smooth operational turn around and report management is adhered to.