The Executive Housekeeper is responsible for leading the hotelās housekeeping department, ensuring that all areasāincluding guest rooms, public spaces, and back-of-houseāare maintained in immaculate condition and meet Fairmontās highest standards of cleanliness and presentation. This key role directly contributes to the guest experience, ensuring a memorable, elegant, and flawlessly maintained stay.
The person in this role will be a proactive and detail-oriented leader capable of motivating, training, and supervising a diverse team, while fostering a culture of operational excellence, mutual respect, and genuine hospitality. Additionally, the Executive Housekeeper will work closely with other departments to deliver integrated and efficient service, ensuring all guest requests are handled promptly and professionally.
Responsibilities
Recruit, train, supervise, and motivate the housekeeping team, promoting a positive, collaborative, and highly efficient work environment.
Establish and implement operational procedures, checklists, and quality control systems to ensure consistent adherence to hotel standards.
Conduct regular inspections of guest rooms, public areas, and back-of-house to ensure cleanliness, order, and proper presentation.
Effectively manage inventories of linen, cleaning supplies, and guest amenities, ensuring optimal stock levels and waste reduction.
Monitor and control departmental expenses, optimizing available resources while maintaining service quality.
Respond promptly and courteously to special requests and resolve guest complaints or incidents with professionalism.
Foster a warm, welcoming, and professional atmosphere for both guests and colleagues, aligned with Fairmontās values and philosophy.
Focus on key initiatives such as room cleaning productivity, quality assurance, and the execution of special housekeeping projects.
Support team membersā professional development through coaching, follow-up, and growth opportunities within the department.
Coordinate effectively with other operational departments to ensure seamless and cohesive service delivery at all times.
Ensure compliance with local regulations and safety and hygiene standards, including proper handling of chemicals and cleaning equipment.
Stay updated on industry trends and innovations in housekeeping, continuously proposing improvements to departmental processes.