The Night Auditor is responsible for ensuring the hotel鈥檚 operational and financial continuity during the night shift, combining excellence in guest service with accuracy in accounting and auditing processes.
He or she acts as the main representative of the Front Office in the absence of the Night Manager during the night, ensuring a safe and seamless experience aligned with the hotel鈥檚 luxury standards, while correctly executing the daily financial closing.
Responsibilities
Guest Service and Night Operations
Welcomes, registers, and bids farewell to guests during the night shift, ensuring professional, warm, and efficient service.
Acts as the main point of contact for guests overnight, handling requests, concerns, and special situations with autonomy and sound judgment.
Resolves complaints and sensitive situations in accordance with established protocols, escalating to management when necessary.
Ensures a safe, calm, and comfortable environment in public areas and the lobby during the shift.
Promotes and performs upselling of rooms and hotel services when operations allow.
Night Audit and Financial Control
Fully and accurately executes all night audit and daily closing procedures.
Reviews rates, routings, taxes, charges, and transactions to ensure financial integrity.
Performs cash reconciliations, fund balancing, and cash control in accordance with Finance department standards.
Generates and distributes nightly financial and operational reports within established deadlines.
Identifies discrepancies, errors, or process deviations and reports them in a timely manner.
Operations and Security
Oversees lobby and public area activity during the night shift, ensuring order and compliance with standards.
Coordinates with Security and Maintenance regarding any technical issues or risk situations.
Actively participates in emergency management in accordance with the hotel鈥檚 emergency response plan.
Controls access and manages the issuance and safekeeping of master keys when required.
Operational Coordination and Continuity
Reviews next-day arrivals, departures, and requests, ensuring information is updated in the PMS.
Ensures proper preparation of VIP reservations, late arrivals, and special profiles.
Maintains structured and detailed communication with the day shift through clear incident reports and follow-up notes.
Ensures accurate updating of guest profiles and comments in the hotel management system.
Representation and Night Leadership
Represents the Front Office during the night shift in the absence of management.
Supports the training of new team members in audit procedures and night service standards when required.
Leads by example, conveying professionalism, composure, and a strong service orientation.