We are seeking a detail-oriented and customer-focused Night Auditor to join our team in Novotel Long Eaton. As a Night Auditor, you will play a crucial role in ensuring smooth operations during the overnight shift, providing exceptional guest service, and maintaining accurate financial records.
- Welcome guests and manage the check-in and check-out processes during night hours
- Handle last-minute reservations and respond to guest inquiries via phone or in person
- Perform end-of-day accounting procedures, including auditing daily financial transactions and correcting discrepancies
- Process and verify guest bills, making adjustments as necessary
- Prepare and distribute daily reports for management review
- Monitor hotel security and respond to emergencies or guest concerns
- Assist with any guest requests or issues that arise during the night shift
- Promote hotel services and amenities to maximize revenue opportunities
- Collaborate with other departments to ensure seamless guest experiences
- Maintain cleanliness and organization of the front desk area