We are looking for a versatile and proactive Accounts Administration and Tech Support Officer to join our team. This dual role position combines IT support with finance administration, offering a unique opportunity to contribute across both technical and operational functions in a hospitality environment.
Position Details:
- Part-time position: 3–4 days per week
- Hourly rate: $35.00 – $40.00 per hour (based on experience)
- Hospitality industry environment
Responsibilities:
Information Technology (Approx. 70%)
In this role, you will be the first point of contact for IT support and systems management:
- Technical Support: Provide first level IT support to hotel staff and guests, troubleshoot hardware (desktops, laptops, mobile devices, printers), and assist with basic network connectivity.
- Liaison with Remote HQ: Act as the onsite conduit between staff and the Remote HQ IT team, raising and following up on tickets, escalating issues, and ensuring clear communication.
- Systems, Contracts & Access Management: Maintain the IT Contracts Register, manage password security protocols, and oversee system access rights across core platforms.
- Compliance & Security: Support PCI compliance processes, conduct internal security checks, monitor audit logs, and promote cyber safety practices.
- Capex Support: Assist in preparing capex requests, gathering quotes, and supporting IT asset lifecycle management.
Accounts Assistance (Approx. 30%)
You’ll also provide valuable support to the finance team, including:
- Accounts Payable: Process invoices, coding, vendor queries, and statement reconciliations.
- Accounts Receivable: Issue invoices, follow up on outstanding balances, and maintain debtor records.
- Daily Finance Tasks: Prepare daily revenue reports, reconciliations, and cash handling checks.
- Month-End Assistance: Support accruals, reconciliations, and documentation collation, plus assist with ad-hoc