We are seeking a detail-oriented and customer-focused Night Auditor to join our team in Luton, United Kingdom. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during overnight hours, maintaining high standards of guest satisfaction, and overseeing financial accuracy.
- Welcome late-arriving guests and bid farewell to early departures, providing exceptional customer service throughout their stay
- Perform daily reconciliation of the hotel's financial transactions, including checking and preparing reports, completing audits, and collating necessary paperwork for departures
- Manage and confirm reservation details and accounts for in-house guests, ensuring all information is recorded accurately
- Handle guest check-ins and check-outs efficiently, maximizing guest satisfaction while maintaining property safety and security
- Respond promptly and professionally to guest requests and concerns, ensuring total customer satisfaction
- Prepare and distribute relevant reports to appropriate departments
- Oversee the hotel's overnight operations, taking initiative to resolve any issues that may arise
- Collaborate with other departments to ensure a seamless guest experience
- Maintain a clean and organized front desk area
- Set Breakfast for early travelers