Job Description

Assist the Reservations Manager in overseeing daily reservation operations
Manage and respond to customer inquiries relating to bookings
Maintaining accurate records of all reservations and assisting with inquiries and bookings.
Ensure accuracy and efficiency in booking processes
Maximizing hotel revenues by promoting upselling and ensuring efficient availability control procedure
Maintain up-to-date knowledge of reservation policies and systems
Address and resolve reservation-related issues and complaints
Developing and maintaining communication with major sources of business and advising the Reservations Manager on feedback.
Ensuring compliance with hotel policies, pricing strategies, and brand standards.
Daily pick-up analysis, strategy adjustments, and reporting
Working closely with the Front Office and Sales teams to ensure seamless guest experiences.
Analyze reservation trends and provide reports to management
Train and mentor reservation staff as needed

About AccorHotel

AccorHotel