Assist in the development of annual budgets and short to long range strategic planning for the operation of the Recreation
Review daily productivity and measure Recreation actual performance to budget
Generate monthly facility productivity report
Recreation Operation
Ensure the establishment and execution of all departmental goals
Assist in the development of the Recreation standard operating procedures and policy relating to safety and emergency procedures. Ensure that all team members have a complete understanding of and adherence to the policies
Meet with group meeting planners to show Recreation facility and programs. Promote and sell customized Recreation programs to conference groups as required
Provide and take responsibility for the professional delivery of all information via emails, telephone and in person to all potential Recreation guests
Work with the Marketing and Communications department regarding all aspects of Recreation promotions. Assist in the implementation of marketing plans and public relations program
Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques
Monitor scheduling of all services and special programming
Establish professional business relationships with all vendors
Review purchase requisitions and forward to Director of Rooms for approval
Review and approve all invoices before payment
Team Management
Interview, select and recruit Recreation Attendant
Identify and develop team members with potential
Conduct performance review with the team
Constantly monitor team members’ appearance, attitude and degree of professionalism
Prepare detailed induction programs for new employees
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
Prepare payroll and gratuity reports
Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
Other Responsibilities
Maintain complete knowledge of all hotel services/features
Be fully conversant with hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Report for duty on time wearing clean and complete uniform at all times
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management