Job Purpose
This position is responsible for managing the hotel laundry operation effectively and efficiently ensuring excellent laundry/dry-cleaning services in accordance to the Hotel’s standards. Be responsible for the direct training and close supervision of all laundry staff coordinate and perform all the administrative duties. Ensure a high standard of laundry and dry cleaning is achieved.
Primary Responsibilities
Operation
- Direct all areas of Laundry in the requirements of the hotel in both daily and long term operations.
- Directly responsible for the administration and maintenance of an effective and continuous training programmed for all laundry staff.
- Develop standard operating procedures for new task or procedures documents all procedures
- Liaise with the Executive Housekeeper daily, to ensure there is a full understanding of the requirements of the laundry department, particularly during peak occupancy periods.
- Co-operate with the Food and Beverage Manager to ensure that adequate supplies of linen are available at all the times and presentation is of the standard required.
- Carry out regular checks in the Food and Beverage outlets to ensure the presentation of linen is at the required standard.
- Develop and maintain good communication with all other department Heads
- Regularly check to ensure prescribed washing formula are being used in order to achieve the highest possible quality of laundry and dry cleaning.
- Check the quality of guest laundry, dry cleaning on regular basis.
- Check all equipment on a regular basis to ensure that it is properly maintained and in good working order.
- Prepare maintenance requisitions and maintain an efficient follow up file to ensure that equipment does not fall in to disrepair.
- Ensure that adequate quantities of laundry and dry cleaning supplies are maintained, check incoming orders supplies and equipment.
- Prepare all necessary reports for the Executive Housekeeper, prepare monthly reports of the operations of the department.
- Stay well informed of all new laundry and dry cleaning product, system and new equipment available for possible improvement of quality and service.
- Make a comparison of cost of product used with comparable products.
- Schedule staff roaster to reflect the projected occupancy and business activity to ensure operating efficiency, consistent with good service and quality.
- Ensure all staff has a complete understanding of the house rules.
- Ensure guest laundry, dry cleaning and pressing is completed according to department standards and procedures
- Post bills accurately and in a timely manner
- Process all departmental paperwork
- Keep a strict control and record of items sent for laundering by staff members
- Assist Executive Housekeeper in assessing team members’ attendance and performance
Other Responsibilities
- Be well versed in hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and training as assigned by management
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the assigned by the Management
- Establish and maintain effective employee working relationships