P&C Executive

The Role

• Under the general guidance and supervision of the Director of People & Culture, and within the limits of established Accor polices & procedures, is responsible for coordinating the various functions including administrative procedures, recruitment, liaison with departments and overall coordination of People & Culture activities in the hotel to achieve highest levels of Heartist engagement.
• Takes active part and responsibilities in areas of:
  • People Acquisition
  • People Engagement & Development
  • People Management & Retention
• Manages all records, documentation and reports at all times and produces the decided Deliverables
• Executes the hotel’s People strategy by planning Company and P&C training programs and the recruiting of non-management roles in the hotel
• Coordinating the administrative support to the People & cultures team in accordance with the Hotel’s standard and procedures and to ensure that staffing needs are met in a timely manner, from placing ads to interviewing and hiring
• Is responsible for engagement activities, welfare, Heartists’ areas and accommodation coordination
• Engage with HOD’s to drive Accor Values and the implementation of practices to live up to the Heartist Value Proposition of Accor.

People:

• People Acquisition (using HERO as the platform) and conducting interviews/reference checks whilst following HIRING CHECKLIST
• Manage on boarding following ONBOARDING CHECKLIST 
• Managing and driving probationary, mid-checkpoints and Annual Performance of teams and conducting PERFORMANCE DEBRIEFS
• Learning – Managing Digital and Face to Face Learning for team members
• Engagement – Manage and work on engagement drivers with HOD’s and EES management
• Rewards & Recognition – work with departments for team recognition and rewarding
• Manage Heartist Branding (through social media channels  and internal communication)
• Work with P&C Manager and HOD’s towards retention of People
• Do Organizational Development analysis and present learnings to key stakeholders with action plans.
• Manage Exits amicably following OFF BOARDING CHECKLIST.

Admin & Activities:

• Manage onboarding of team members based on the Accor Standards and checklists
• Manage off boarding of team members based on the Accor Standards and checklists
• Communication – Internal and External through right channels
• Manage al internal and external audits
• Advise HODs and team on Legal outlook (labor laws and compliances)
• Ensure ALL LEGAL DOCUMENTS are availed and be ready with inspections at all times
• Manage payroll and processing for all team members
• Organize Engagement activities with Heartist® Wellness Forum
• Manage Insurances (enrollments/claims support/live support) for team members
• Handle Heartist Grievances and escalate as required
• Manage Heartist Services in the hotel with apt Turn Around Time
• Manage all heartist records and reporting (internal and external)
• Work on all government relations through Government Relations Manager
• Manage the interns and their performance
• Housing – through the housing partner and Accommodation Services
• Manage Heartist Facilities in the hotel/s and accommodation
• Be responsible for updating P&C DELIVERABLES monthly and accountable for P&C AUDITS.

Planning & Organizing

• Maintains and ensures confidentiality within the department
• Plan and manage Heartist events (Heartist Days, Birthdays, celebrations, etc.)
• Responsible for lockers, issue and control of keys, check locker rooms and produce report
• Responsible for accommodation, issue and control keys, check accommodations and manage Heartist requests
• Prepare and manage the welcome kit for team members
• Be responsible for maintenance and value add for Heartist Facilities  
• Plan Visa, Passport, OHC and all mandatory renewals and follow up with PRO
• Furnish reports in advance (internal and external)
• Assist and manage the Heartist social and welfare activities.

Administration:

• Provides administrative support to the Cluster Director of People & Culture
• Maintains a database related to annual vacation, flight bookings, utility payments, furniture allowance, internal applications
• Creates Heartist Files and file all heartist related documents correctly and efficiently on an ongoing basis
• Generates monthly People & cultures, Learning & Development and Recruitment reports on a monthly basis
• Prepares letters for heartists as requested (eg. bank letters, staff offer letters)
• Monitors and update the manning guide on a daily basis and track staff arrivals and start dates
• Updates P&C system in timely manne.
• Administration of Heartist Facilities with departments and suppliers along with maintaining of record
• Liaises for all medical checks, insurance administration and vaccinations etc. for the team
• Manages the attendance system and produces monthly payroll and other related reports
• Manages Dashboards, statistics and all key data for analysis and proactive actions.
• Is responsible for submitting all reports at pre-decided time intervals

Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:

• Ensure proper care of all equipment and furniture entrusted for Heartists use.
• Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
• Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
• Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Sustainability program (saving energy, recycling, sorting waste etc.).
• Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
• Does not disclose any financial information or any other information of the Accor Hotels.