Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
Take food and beverage orders according to guest鈥檚 requirements and preferences
Deliver food & beverage services in accordance to departmental standards and procedures
Ensure that all food & beverage are served according to service standard
Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
Try to remember individual patron鈥檚 names and their preferences to extend a personalized service