To receive guests in the most hospitable manner. All guests arriving to the hotel will be welcomed and departing guests fare-welled in the most courteous and friendly manner.
KEY ROLES & RESPONSIBILITIES
- To be well groomed at all times; to greet guests with the most hospitable attitude upon arrival at the hotel, and to offer assistance at all times
- Maintain the entrance and main door areas to ensure they are clean and tidy, free of obstacles and ensure that traffic through the driveway is controlled and organized
- Adhere to guest contact standards at all times
- Provide current knowledge of the services and facilities offered by the Hotel
- Assist guests in and out of taxis and other vehicles and assist to remove baggage from vehicles
- Assist guests with requests for transport and other information
- Knowledgeable of the events of the day and of daily Hotel activities
- Knowledgeable of VIP guests and whenever possible address such guests by name