Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
Ensure that dockets are written clearly and correctly so the cashier and kitchen can fulfil their duties effectively.
Familiarise yourself with VIP and regular guests to ensure their requests and needs are met.
Liaise with customers and Chef/kitchen brigade to ensure service times are adhered to.
Ensure guest billing is completed accurately following Hotel procedure and that correct charges are posted.
Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities.
Ensure Food & Beverage areas meet the highest possible hygiene and cleaning standards.
Ensure all mis-en-place is completed prior to guests arriving.
Deliver orders promptly to the kitchen production area.
Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
Keep tables and service areas clean and tidy as per procedure manual.
Maintain hygienic food service techniques during service.
Take responsibility for your designated section, station and/or outlet.
When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling
Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
Maintain stock control levels with adequate tracking, recording, ordering and reporting procedures.
Any other reasonable request as required by your Supervisor or Hotel Management.